Got something to raise? We're here to help
Whether it's feedback on our services, a privacy question, or a concern about how we've handled something — you don't need to have all the answers before reaching out. Tell us what's going on and our team will help you work out the right next step.
Is this a child safety concern?
For anything involving a child's immediate safety online, go straight to the 24/7 4Cs helpline rather than this form.
Tell us what's happening
This form covers concerns about our services, general feedback, and privacy questions. Share as much or as little as you're comfortable with — you don't need to use formal language. For a child safety concern, please use the 4Cs helpline above instead.
What happens next
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1We receive your concern and a member of our team reviews it promptly during business hours.
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2We'll be in touch to understand the situation better and talk through the safest next steps.
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3We help you navigate — whether that's guidance, investigation support, or connecting you to the right resources.
Prefer to call?
During business hours you can reach us directly.
1300 707 009Mon – Fri · 9:00 am – 5:00 pm AEST
24/7 Cyber Incident Helpline
Online incidents don't wait for business hours. The 4Cs helpline is available around the clock — including nights, weekends and public holidays.
Access the 4Cs helplineNot sure if it's serious enough to report?
It is. If something feels wrong, that's enough reason to reach out. There's no threshold you need to meet before contacting us.